Refunds and Return Policy


Refunds:


If you are looking for a refund because of a defective product, we have a refund policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Send us an email at: zapzapbox@gmail.com with proof that your product is defective. We will notify you of the approval or rejection of your refund. If you are approved, you can return your product. To return your product, you should mail your product to: PO Box 6021 Melbourne 3004 VIC Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days. You will be responsible for paying for your own shipping costs for returning your item. 

Exchanges:


If you are looking for an exchange rather than a refund, we can send you a replacement if your products are defective or damaged. If you need to exchange it for the same item, send us an email at zapzapbox@gmail.com and send your item to: PO Box 6021 Melbourne 3004 VIC Australia. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.